• GREAT TEAM
  • SUTHERLAND SHIRE LOCATION
  • WORK CLOSE TO HOME

Located in Sydney’s Sutherland Shire is an excellent opportunity for an experienced Customer Service Officer with scheduling experience.

THE ROLE:

Reporting to the Team Leader some of your key accountabilities will include:

  • Taking inbound calls from customers with queries or complaints regarding their recent service
  • Ensuring all internal teams are updated of any delays, issues or customer concerns
  • Planning and booking service technicians ensuring all equipment and necessary tools are available
  • Identifying sales or up-sell opportunities during customer conversations
  • Ensuring all relevant paperwork and associated admin is completed daily
  • Making outbound calls to customers to confirm appointments and clarify information

 

THE CANDIDATE:

To secure this opportunity the ideal candidate will have:

  • First and foremost, you have excellent customer service & communication skills – you love being the person to assist customers with their queries or complaints and have a natural ability to build rapport quickly
  • Experience within a similar position where you have to listen to the customer needs and suggest further services you think are appropriate
  • The ability to work in a team environment – you’re not the type of person who says, “that’s not in my job description”. The ideal candidate is someone who has a proactive, team focused mentality
  • Strong administration skills
  • The ability to handle pressure and multi task – it’s a varied role that will certainly keep you busy

 

This is an excellent opportunity to secure a position close to home within an organisation currently experiencing exciting growth due to mergers and acquisitions.

Ideally suited to someone looking for stability and longevity.

You may have recently finished a contract and now you’re looking for your next role, or perhaps you are in a position that no longer offers a challenge and now is your chance to make a move.

In any case, we look forward to receiving your application.